T&C
General Terms & Conditions
By making a booking with Rosy Wilson Holistic Coach hereinafter referred to as ‘RWHC’, for an initial consultation, a Kickstart session or a therapy programme, hereafter referred to as a ‘sessions’, you agree to abide by the terms and conditions as follows:-
1. Hypnotherapy /Coaching Sessions and Fees
1.1. Each standard therapy session lasts 60 minutes. Fees can be subject to change.
1.2. All session fees are payable in advance as only full payment secures the booking.
1.3. Additional fees may be payable for sessions provided outside of agreed times, geographical areas or timescales. Any additional fees will be advised in writing prior to the acceptance of any booking.
1.4. Payment methods accepted are: Bank Transfer or Stripe. Bank details are available on request.
1.5. Invoices are issued on request.
2. Commitment, Standards of Behaviour and Code of Conduct
2.1. Therapy requires commitment and motivation to gain the best results. Part of the progress happens in the therapy room, and part is achieved through reflection or homework.
2.2. As a client you commit to engage with the process both during the session and if any other work is required between sessions.
2.3. Throughout your therapy (inclusive of initial consultation/sessions) RWHC will treat you with respect, including respecting your privacy and confidentiality (see point 8).
2.4. You in turn agree to treat with respect the privacy and confidentiality of all RWHC staff.
2.5. You agree to attend sessions on time, and not under the influence of alcohol or recreational drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of.
2.6. If your conduct should contravene these standards, then RWHC reserve the right to terminate the session and or refuse any future sessions. Any payment for sessions made in advance will be forfeited.
3. Consumer Contracts Regulations
3.1. You have the right to cancel any order made over the phone, by email, text or via the internet as per the Consumer Contracts Regulations 2013.
4. Cancellation Policy
4.1. Our cancellation and rescheduling policy requires at least 24 hours notice in writing or the full session fee will be charged. Any request to reschedule a session will not be unreasonably withheld.
4.2. Appointments booked less than 24 hours in advance cannot be cancelled or rescheduled without the full session fee being charged.
4.3. Any request for refund for advance paid sessions cancelled prior to the agreed 24 hours will be made by direct payment to your bank account within 5 working days of the date of the request.
4.4. If an emergency requires RWHC to cancel your session, as much notice as possible will be given to you (see point 7). If this notice is less than 24 hours you will be entitled to a full refund for the session if you prefer not to reschedule. This will be processed within the above timescale.
5. Punctuality
5.1. If you are running late or anticipate running late for your session, please leave a message (calls are not answered when working with a client), or send a text to 07873952298. Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the originally scheduled finish time.
6. Contact outside of Sessions
6.1. Unless prior agreement is made, it is expected that there will not be any contact outside of sessions (unless for rescheduling or cancellation). If contact is needed it is requested to be made by email only. hello@rosywilson.co.uk
7. Contacting You
7.1. If it is necessary for ‘RWHC’ to contact you this will be done via your preferred method as indicated on your Client Record Form.
7.2. It is your responsibility to update ‘RWHC’ of any changes to your contact details. ‘RWHC’ cannot be held responsible for any costs incurred or associated with travelling to a cancelled session if your contact details have changed and these have not been advised.
7.3. If a telephone message is left for you, only the callers first name and telephone number will be left, and no mention of hypnotherapy/coaching will be made.
8. Confidentiality
8.1. Your privacy is of the utmost importance to’ RWHC’– please see our website for Privacy details on how data is collected, stored and used. Any information that is collected from you as a potential client or client, including contact details is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions:
8.1.1. Abuse/Injury to a Minor: ‘RWHC’ is legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information.
9. Therapy Duration
9.1. A committed and motivated client is likely to achieve their realistic goals. A cure is not guaranteed, and it would not be ethical to make this claim. A guide to therapy duration and the number of sessions required will be provided at the initial consultation however this will be regularly reviewed during your therapy and any changes to this will be discussed with you.
9.2. Therapy duration and number of sessions estimates are based on those provided to previous clients, however as all clients and conditions are unique these estimates are subject to change.
10. Disclaimer
10.1. The information contained on ‘RWHC’ website is for information only and it should not be considered as medical advice.